& Start Levelling Up
- Guide customers throughout their customer experience journey – from onboarding through to repeat orders
- Serve as the primary point of contact and develop a trusted advisor relationship with customers to ensure service/product usage achieves full value.
- Monitor delivery shipments from start to finish to ensure successful delivery
- Take ownership of escalated delivery issues and follow problems through to resolution
- Manage customers’ community group
- Use customer data and analytics to uncover opportunities for new feature adoption, up-selling & business direction.
- Identify churn risks and collaborate with the relevant internal teams to remediate and ensure a successful renewal
- Educate customers on the most recent updates and enhancements to our products / services / communities
- Act as the customers advocate, providing constant feedback with internal teams to improve the customer experience, product offerings & product/service features enhancement.
- Monitor performance and end-to-end movement of deliveries be it across external or internal parties
- Perform related tasks for customer success management department
- Initiating telephone and email contact with customers to help them achieve their dreams.
- Candidates must possess at least a Bachelor’s Degree / Diploma or have business experiences related.
- Full time position.
- Required Language: English, Bahasa Malaysia
- Can communicate in front of the camera if necessary
- Has public relations skills
- Have experience treating customers
We Invest in You
Training & Seminars
We increase your competency day by day. Better accomplishment, better salary.
Personal Laptop & PC
We’ll provide everything. Just plug & play.
Cosy & spacious. We give you more space to focus & less destraction.
Sports Activities Weekly
Work-live harmony. Health is your best wealth.
For those who’re living outside Banting, we’ll provide to you free nearby hostel.
PS4, Karaoke, weekly free banquet, yearly trip, family day & many more.
Our Values & Culture
Customer obsession & over deliver
Think Big & Long Term
We care about what we do
Bias for action
Fill the Form below to enroll
Join Team SuamiSihat today & make this world a better place!
No. 213, Tingkat 1, Teluk Bunut, Jalan Delima, Banting 42700, Selangor
(Team Human Resource)