Business Development

Job Description

• • Guide customers throughout their customer experience journey – from onboarding through to repeat orders
• • Serve as the primary point of contact and develop a trusted advisor relationship with customers to ensure service/product usage achieves full value.
• • Monitor delivery shipments from start to finish to ensure successful delivery
• • Take ownership of escalated delivery issues and follow problems through to resolution
  • Manage customers’ community group
• • Use customer data and analytics to uncover opportunities for new feature adoption,  up-selling & business direction.
• • Identify churn risks and collaborate with the relevant internal teams to remediate and ensure a successful renewal
• • Educate customers on the most recent updates and enhancements to our products / services / communities
• • Act as the customers advocate, providing constant feedback with internal teams to improve the customer experience, product offerings & product/service features enhancement.
• • Monitor performance and end-to-end movement of deliveries be it across external or internal parties
• • Perform related tasks for customer success management department
• • Initiating telephone and email contact with customers to help them achieve their dreams.

Job Requirement

• Candidates must possess at least a Bachelor’s Degree / Diploma or have business experiences related.

• Full time position.

• Required Language: English, Bahasa Malaysia

• Can communicate in front of the camera if necessary

• Has public relations skills

• Have experience treating customers