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Business Development

Job Description

    • Guide customers throughout their customer experience journey – from onboarding through to repeat orders
    • Serve as the primary point of contact and develop a trusted advisor relationship with customers to ensure service/product usage achieves full value.
    • Monitor delivery shipments from start to finish to ensure successful delivery
    • Take ownership of escalated delivery issues and follow problems through to resolution
    • Manage customers’ community group
    • Use customer data and analytics to uncover opportunities for new feature adoption,  up-selling & business direction.
    • Identify churn risks and collaborate with the relevant internal teams to remediate and ensure a successful renewal
    • Educate customers on the most recent updates and enhancements to our products / services / communities
    • Act as the customers advocate, providing constant feedback with internal teams to improve the customer experience, product offerings & product/service features enhancement.
    • Monitor performance and end-to-end movement of deliveries be it across external or internal parties
    • Perform related tasks for customer success management department
    • Initiating telephone and email contact with customers to help them achieve their dreams.

Job Requirement

  • Candidates must possess at least a Bachelor’s Degree / Diploma or have business experiences related.

 

  • Full time position.

 

  • Required Language: English, Bahasa Malaysia

 

  • Can communicate in front of the camera if necessary

 

  • Has public relations skills

 

  • Have experience treating customers

We Invest in You

Training & Seminars

We increase your competency day by day. Better accomplishment, better salary.

Personal Laptop & PC

We’ll provide everything. Just plug & play.

Comfortable WorkSpace

Cosy & spacious. We give you more space to focus & less destraction.

Sports Activities Weekly

Work-live harmony. Health is your best wealth.

Accomodation Provided

For those who’re living outside Banting, we’ll provide to you free nearby hostel.

*Free Massage

PS4, Karaoke, weekly free banquet, yearly trip, family day & many more.

Our Values & Culture

Customer obsession & over deliver

Think Big & Long Term

We care about what we do

Bias for action

Fill the Form below to enroll

Join Team SuamiSihat today & make this world a better place!

Address

No. 213, Tingkat 1, Teluk Bunut, Jalan Delima, Banting 42700, Selangor

Phone Number

010-8614652
(Team Human Resource)

Send Your Resume Here:

[email protected]

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