Privacy Policy

SuamiSihat Group of Companies

Effective Date: 01 January 2025
Last Updated: 07 June 2026

SuamiSihat respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, protect, and manage your personal data when you visit our website, purchase our products, use our clinic or wellness services, join our community, attend our training programs, interact with our digital platforms, contact our team, or engage with any company, brand, service, or platform within the SuamiSihat ecosystem.

This Privacy Policy applies to suamisihat.com.my and any related websites, landing pages, forms, mobile or web applications, WhatsApp channels, email communications, customer service channels, clinic systems, training platforms, digital platforms, ecommerce platforms, community platforms, telehealth services, and other online or offline touchpoints operated by SuamiSihat.

For the purpose of this Privacy Policy, “SuamiSihat”, “we”, “our”, or “us” refers collectively to SuamiSihat Holding Sdn Bhd and its related companies, subsidiaries, affiliates, brands, clinics, ecommerce platforms, wellness centres, training programs, digital platforms, and future business units within the SuamiSihat ecosystem, including:

1. SuamiSihat Holding Sdn Bhd
Strategic holding parent company overseeing the integrated men’s health ecosystem.

2. SuamiSihat Healthcare Sdn Bhd
Provider of clinical services for men’s health, sexual performance, longevity, medical consultation, treatment, prescription-related support, and related healthcare services.

3. SuamiSihat Ecommerce Sdn Bhd
Provider of direct-to-consumer men’s wellness brands, supplements, performance products, ecommerce sales, fulfilment, customer service, online retail operations, and related commercial activities.

4. SuamiSihat Group Sdn Bhd
Provider of HRD-certified corporate training, men’s health education, productivity programs, workplace health awareness, employee wellness initiatives, and related corporate services.

5. SuamiSihat Technology Sdn Bhd
Provider of digital platforms, telehealth access, anonymous community features, masterclass modules, health education tools, AI-powered support, data systems, software infrastructure, and technology services.

6. SuamiSihat Wellness Sdn Bhd, where applicable
Provider of men’s physiotherapy, wellness services, performance therapy, recovery programs, mobility improvement, pelvic floor-related wellness support, and related wellness services.

This Privacy Policy also applies to all related brands, subsidiaries, affiliates, clinics, ecommerce brands, training programs, digital platforms, campaigns, apps, products, services, and future business units under the SuamiSihat ecosystem.

1. Our Commitment to Privacy

SuamiSihat operates across men’s health, clinical services, wellness, ecommerce, education, corporate training, digital platforms, and technology services. Because of this, we may process ordinary personal data as well as sensitive personal data, including health-related information.

We are committed to handling your personal data responsibly, respectfully, and in accordance with the Personal Data Protection Act 2010 of Malaysia, including any amendments, regulations, standards, guidelines, codes of practice, circulars, and other applicable legal requirements issued by the relevant authorities from time to time.

We aim to process your personal data fairly, lawfully, transparently, securely, and only for legitimate business, healthcare, wellness, ecommerce, education, operational, customer support, technology, and compliance purposes.

2. Personal Data We May Collect

Depending on how you interact with SuamiSihat, we may collect the following categories of personal data.

2.1 Identity and Contact Information

This may include:

Full name
Identification number, where required
Gender
Age or date of birth
Nationality
Email address
Phone number
WhatsApp number
Billing address
Delivery address
Emergency contact, where applicable
Company name and job title, where applicable
Account login details, where applicable
Any other information you voluntarily provide to us

2.2 Health and Wellness Information

Because SuamiSihat provides men’s health, clinic, wellness, telehealth, physiotherapy, and performance-related services, we may collect health-related information such as:

Health concerns or symptoms
Sexual health concerns
Erectile dysfunction, premature ejaculation, stamina, libido, hormonal, urinary, fertility, or performance-related concerns
Medical history
Current or past illnesses
Current medications
Allergies
Treatment history
Lifestyle information
Fitness, sleep, nutrition, stress, body composition, or wellness data
Doctor consultation notes
Physiotherapy assessment notes
Laboratory, diagnostic, or screening results, where applicable
Treatment plan, prescription, or follow-up information
Appointment records
Patient forms, assessment forms, consent forms, and consultation forms
Information submitted through quizzes, surveys, questionnaires, or digital assessment tools

Health information is considered sensitive personal data. We will only process such data where permitted by law, where necessary for healthcare or wellness services, or where you have provided consent.

2.3 Ecommerce and Transaction Information

If you purchase products from us, we may collect:

Products purchased
Order history
Payment method
Payment status
Shipping information
Delivery tracking details
Refund, return, warranty, or exchange records
Customer support history
Product preferences
Subscription or repeat purchase details, where applicable
Voucher, campaign, or promotion usage
Marketplace or platform purchase information, where applicable
Customer feedback, product reviews, and satisfaction ratings

We do not store full credit card details unless handled through secure third-party payment processors, subject to their own privacy and security practices.

2.4 Digital Platform, App, and Community Information

If you use our digital platforms, apps, forums, masterclasses, communities, telehealth tools, or online programs, we may collect:

Account registration details
Username or profile details
Forum posts, comments, questions, reactions, or messages
Course or masterclass progress
Assessment responses
Health questionnaire answers
App usage patterns
Telehealth interaction records
Uploaded files or images, where applicable
AI coach, chatbot, or automated support interaction history
Preference settings
Device and login data
Platform activity and usage data

If you participate in anonymous forums or communities, we may still process backend technical information necessary to maintain safety, prevent abuse, moderate content, comply with law, and operate the platform.

2.5 Corporate Training and Employer-Related Information

If you participate in programs under SuamiSihat Group Sdn Bhd or any corporate health, HRD, workplace wellness, productivity, or training program, we may collect:

Name
Company name
Job title
Department
Work email
Attendance records
Training participation data
Feedback forms
Assessment responses
Certificate or completion records
HRD Corp or training claim-related information, where applicable
Aggregated workplace health insights
Employer-sponsored program information, where applicable

Where services are arranged through your employer, we may receive limited information from your employer and may share limited participation, administrative, attendance, certificate, or program-related data back to your employer, subject to applicable law, contractual terms, and confidentiality obligations.

2.6 Marketing and Communication Information

We may collect:

Your marketing preferences
Campaign responses
Lead form submissions
Webinar or event registrations
Survey responses
Reviews, testimonials, and feedback
Social media interactions
Referral source
Communication history with our sales, customer service, clinic, wellness, training, or support teams
Advertising response data
Website form submissions
WhatsApp, SMS, email, call, or chat interaction records

2.7 Technical and Website Usage Information

When you visit our websites or digital platforms, we may collect:

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on pages
Clicks and interactions
Referral source
Cookies and tracking identifiers
Approximate location based on technical data
Analytics data
Advertising attribution data
Website performance and error data
Login activity and security logs, where applicable

This helps us improve website performance, security, marketing effectiveness, user experience, platform safety, and service delivery.

3. How We Collect Personal Data

We may collect personal data through various online and offline channels, including:

Website forms
Landing pages
Checkout pages
WhatsApp conversations
Phone calls
Email communications
SMS communications
Clinic registration forms
Appointment booking systems
Consultation forms
Wellness assessment forms
Product assessment quizzes
Telehealth platforms
Community or forum registration
Masterclass or course enrolment
Corporate training registration
Events, webinars, exhibitions, seminars, roadshows, or health screening programs
Social media platforms
Customer service conversations
Feedback surveys
Referral programs
Cookies and website tracking technologies
Third-party platforms connected to our services, such as payment gateways, courier systems, CRM tools, analytics platforms, advertising platforms, ecommerce marketplaces, clinic management systems, training platforms, booking systems, telehealth systems, and communication tools

We may also collect personal data from third parties where permitted by law, such as employers, business partners, referral partners, payment processors, logistics providers, advertising platforms, healthcare partners, technology providers, professional advisers, and authorised service providers.

4. Purposes of Processing Your Personal Data

We may process your personal data for the following purposes.

4.1 To Provide Products and Services

This includes:

Processing orders
Delivering products
Managing payments
Managing refunds, returns, warranties, or exchanges
Providing customer support
Booking appointments
Providing clinic consultations
Providing wellness or physiotherapy services
Providing telehealth support
Issuing prescriptions or treatment plans, where applicable
Managing follow-ups and reminders
Providing masterclass, community, or educational access
Providing corporate training and workplace health programs
Managing customer, patient, participant, or user accounts
Responding to enquiries and service requests

4.2 To Support Healthcare, Wellness, and Treatment

This includes:

Understanding your health concerns
Assessing suitability for products, services, treatments, or programs
Supporting doctor, physiotherapist, coach, or wellness expert recommendations
Managing clinical records
Monitoring treatment progress
Providing follow-up care
Supporting patient safety
Managing referrals to healthcare professionals, where needed
Managing appointment reminders and post-treatment care
Complying with medical, ethical, legal, and regulatory requirements

4.3 To Personalize Your Experience

We may use your information to:

Recommend suitable products or services
Personalize content, education, reminders, or offers
Improve your customer journey
Provide relevant health education
Segment users based on interests, purchase behaviour, health concerns, service needs, or interaction history
Improve our AI support, chatbot flows, assessment tools, and recommendation systems
Provide more relevant follow-up support based on your previous interaction with SuamiSihat

4.4 To Communicate With You

We may contact you through:

WhatsApp
Phone calls
SMS
Email
Social media messaging
Website chat
App notifications
Postal mail, where applicable

Communication may include:

Appointment confirmation
Order updates
Delivery updates
Payment reminders
Follow-up messages
Educational content
Health tips
Product information
Service updates
Promotional offers
Event invitations
Feedback requests
Important notices
Customer service updates
Health, wellness, clinic, training, or platform-related reminders

You may opt out of promotional communications at any time, although we may still contact you for important transactional, operational, legal, medical, or service-related reasons.

4.5 To Improve Our Business and Services

We may use data to:

Improve products and services
Improve clinic operations
Improve ecommerce fulfilment
Improve customer service scripts and SOPs
Improve website and app performance
Improve marketing campaigns
Improve corporate training programs
Conduct internal research and analytics
Develop new products, programs, platforms, or services
Monitor customer satisfaction
Manage complaints and service recovery
Improve internal training and operational quality
Build better systems, dashboards, automations, and reporting tools across the SuamiSihat ecosystem

4.6 For Safety, Security, and Compliance

We may process personal data to:

Verify identity
Prevent fraud
Detect suspicious activity
Maintain platform safety
Protect community members
Investigate complaints
Enforce terms and policies
Comply with legal, regulatory, tax, accounting, healthcare, corporate, and audit obligations
Respond to lawful requests by authorities
Maintain proper business records
Protect the rights, property, safety, and interests of SuamiSihat, our customers, patients, users, employees, partners, and the public

5. Sensitive Personal Data

Some of the data we collect may be sensitive personal data, especially information related to your health, physical condition, mental condition, sexual health, medical history, treatment, prescription, or wellness assessment.

We will only process sensitive personal data where:

You have provided explicit consent
It is necessary for medical, healthcare, wellness, or treatment-related purposes
It is necessary to protect your vital interests
It is necessary for legal, regulatory, or compliance purposes
It is otherwise permitted under applicable law

We will take additional care to protect sensitive personal data and limit access only to authorised personnel, healthcare professionals, service providers, or parties who need such access for legitimate purposes.

6. Disclosure of Personal Data Within the SuamiSihat Group

Because SuamiSihat operates as an integrated group ecosystem, your personal data may be shared within the group where necessary and appropriate.

For example:

SuamiSihat Ecommerce Sdn Bhd may share relevant customer data with SuamiSihat Healthcare Sdn Bhd if you request clinical consultation or treatment.
SuamiSihat Healthcare Sdn Bhd may share limited data with SuamiSihat Technology Sdn Bhd to support telehealth, app access, digital follow-up systems, or health education platforms.
SuamiSihat Wellness Sdn Bhd may share relevant wellness or physiotherapy-related information with SuamiSihat Healthcare Sdn Bhd where clinical support, referral, or continuity of care is required.
SuamiSihat Group Sdn Bhd may share administrative training data with SuamiSihat Holding Sdn Bhd for corporate reporting and operational oversight.
SuamiSihat Technology Sdn Bhd may process technical, platform, app, community, or data system information for other companies within the SuamiSihat ecosystem.
SuamiSihat Holding Sdn Bhd may access business, compliance, finance, audit, reporting, legal, risk, governance, management, and strategic oversight-related data across the group.

We will only share personal data within the SuamiSihat group for legitimate purposes, on a need-to-know basis, and subject to appropriate confidentiality and security controls.

7. Disclosure to Third Parties

We may disclose your personal data to third parties where necessary for the purposes described in this Privacy Policy.

These third parties may include:

Doctors, healthcare professionals, physiotherapists, wellness professionals, or medical partners
Payment gateway providers
Banks and financial institutions
Delivery, courier, and fulfilment providers
Ecommerce marketplaces
CRM, customer service, and WhatsApp automation platforms
Booking and appointment systems
Clinic management systems
Email, SMS, call, and communication providers
Cloud hosting and IT service providers
Data analytics providers
Advertising and marketing platforms
Survey and form platforms
Training partners and HRD-related parties
Auditors, accountants, tax agents, company secretaries, lawyers, consultants, and professional advisers
Regulators, government bodies, law enforcement agencies, or courts where required by law
Business partners, investors, acquirers, or successors in the event of restructuring, merger, acquisition, financing, sale of business, or corporate exercise

We do not sell your personal data to unrelated third parties for their independent marketing use.

8. Use of AI, Automation, and Digital Tools

SuamiSihat may use AI-enabled tools, automation systems, chatbots, CRM workflows, analytics, dashboards, and recommendation engines to improve customer service, lead management, follow-up, education, appointment reminders, product recommendations, operational efficiency, and internal decision-making.

These tools may process your personal data to:

Respond to enquiries faster
Recommend suitable next steps
Classify customer needs
Send follow-up reminders
Support appointment booking
Support internal team workflows
Improve service quality
Personalize educational content
Improve user experience across SuamiSihat digital platforms
Support reporting, analytics, and internal operational improvements

However, AI or automated tools are not intended to replace professional medical advice, diagnosis, or treatment. For clinical matters, decisions should be made by qualified healthcare professionals.

9. Cookies, Tracking, and Online Advertising

Our websites and digital platforms may use cookies, pixels, tags, scripts, and similar technologies to:

Remember your preferences
Improve website performance
Understand user behaviour
Measure marketing campaign performance
Personalize content and advertisements
Retarget visitors with relevant offers
Prevent fraud and improve security
Analyse traffic and website performance
Improve checkout, booking, lead generation, and customer support experiences

We may use tools from platforms such as Google, Meta, TikTok, analytics providers, CRM providers, email providers, advertising providers, and other technology partners.

You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

10. Direct Marketing

We may send you marketing communications about our products, services, clinic offerings, wellness programs, digital platforms, training programs, events, promotions, educational content, and related updates.

You may opt out of marketing communications at any time by:

Clicking the unsubscribe link in emails
Replying “STOP” or requesting removal through WhatsApp or SMS, where applicable
Contacting us through the details provided in this Privacy Policy

Please note that even if you opt out of marketing communications, we may still send important transactional, appointment, order, legal, security, health, or service-related messages.

11. Cross-Border Transfer of Personal Data

Some of our service providers, cloud systems, software tools, analytics platforms, payment processors, communication platforms, or business partners may store or process data outside Malaysia.

Where personal data is transferred outside Malaysia, we will take reasonable steps to ensure that your personal data is protected in accordance with applicable law and appropriate safeguards.

12. Data Security

We take reasonable administrative, technical, and organisational measures to protect your personal data against:

Unauthorised access
Accidental loss
Misuse
Disclosure
Alteration
Destruction
Security incidents
Unlawful processing

These measures may include access control, password protection, confidentiality obligations, staff training, system monitoring, secure storage, data backup, encryption where appropriate, vendor management, internal policies, and access restrictions.

However, no website, app, email, WhatsApp system, cloud platform, or internet transmission is completely secure. You are responsible for keeping your own account credentials, devices, and communication channels secure.

13. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, including:

Providing products and services
Maintaining customer records
Maintaining patient or clinic records
Complying with legal, tax, accounting, audit, regulatory, healthcare, and business obligations
Resolving disputes
Enforcing agreements
Supporting internal reporting and business continuity
Managing warranties, refunds, service recovery, or customer support
Supporting safety, fraud prevention, and compliance requirements

Different types of data may be kept for different retention periods depending on legal, operational, healthcare, tax, accounting, and business requirements.

When personal data is no longer required, we will take reasonable steps to securely delete, anonymise, archive, or restrict access to it.

14. Your Rights

Subject to applicable law, you may have the right to:

Request access to your personal data
Request correction of inaccurate, incomplete, or outdated personal data
Withdraw consent, where processing is based on consent
Request that we stop processing your personal data for direct marketing
Ask questions about how your personal data is processed
Make a complaint regarding the processing of your personal data

To exercise your rights, please contact us using the contact details below.

We may request verification of your identity before processing your request. We may also refuse or limit a request where permitted by law, for example where the data is required for legal, medical, regulatory, audit, tax, dispute, fraud prevention, or legitimate business purposes.

15. Accuracy of Personal Data

You are responsible for ensuring that the personal data you provide to us is accurate, complete, and up to date.

Please inform us if your personal data changes, including your phone number, email address, delivery address, medical information, medication status, allergies, or other relevant details that may affect your orders, appointments, consultation, treatment, or service experience.

16. Personal Data of Minors

Our services are generally intended for adults.

We do not knowingly collect personal data from minors without appropriate consent from a parent or legal guardian.

If you believe that a minor has provided personal data to us without proper consent, please contact us so that we can take appropriate action.

17. Testimonials, Reviews, Photos, and User-Generated Content

If you provide testimonials, reviews, feedback, photos, videos, screenshots, or other user-generated content, we may use them for service improvement, marketing, educational, internal training, or promotional purposes, subject to your consent where required.

For health-related testimonials, we may anonymise or limit identifiable information where appropriate.

Please do not share personal data, medical data, or sensitive information publicly in reviews, comments, forums, or social media posts unless you are comfortable with such information being visible to others.

18. Anonymous Forum and Community Features

Where SuamiSihat provides anonymous forum, community, or discussion features, we aim to create a safe space for men to learn, ask questions, and discuss health-related topics.

However, anonymous does not always mean fully untraceable. We may still process backend technical data for safety, moderation, security, abuse prevention, legal compliance, and platform operation.

We may moderate, remove, restrict, or investigate content that violates our rules, threatens safety, discloses another person’s personal data, promotes illegal activity, or misuses the platform.

19. Medical Disclaimer and Health Data Notice

Information provided through our website, ecommerce content, community, masterclass, AI chat, marketing materials, videos, articles, advertisements, or general educational content is for general education and awareness only. It should not be treated as a substitute for professional medical advice, diagnosis, or treatment.

For medical concerns, you should consult a qualified healthcare professional.

If you use our clinic, telehealth, wellness, physiotherapy, or treatment services, your health information may be processed by authorised healthcare or wellness professionals for assessment, treatment, follow-up, documentation, and compliance purposes.

20. Data Breach and Incident Management

If we become aware of a personal data breach or security incident that may affect your personal data, we will assess the incident and take appropriate steps in accordance with applicable laws, regulations, and internal procedures.

Where required by law, we may notify the relevant authorities and affected individuals.

21. Business Transfer, Restructuring, or Corporate Exercise

As SuamiSihat grows, we may engage in corporate exercises such as restructuring, investment, financing, merger, acquisition, transfer of business, sale of assets, joint venture, or listing exercise.

In such cases, personal data may be disclosed or transferred to relevant parties such as investors, advisers, auditors, regulators, acquirers, or successor entities, subject to confidentiality obligations and applicable law.

22. Third-Party Websites and Platforms

Our websites or communications may contain links to third-party websites, payment gateways, courier platforms, social media platforms, ecommerce marketplaces, booking systems, telehealth systems, training systems, or other external platforms.

We are not responsible for the privacy practices, content, or security of third-party websites or platforms. You should review their privacy policies before providing personal data to them.

23. Language

This Privacy Policy may be provided in English, Bahasa Malaysia, or other languages.

In the event of inconsistency, the English version shall prevail unless otherwise required by law.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, group structure, services, platforms, legal requirements, or data protection practices.

The latest version will be posted on our website with the updated effective date. Your continued use of our website, services, platforms, products, or communication channels after any update means that you acknowledge the updated Privacy Policy.

25. Contact Us

If you have any questions, requests, concerns, or complaints regarding this Privacy Policy or how we process your personal data, please contact us at:

SuamiSihat Group of Companies
Parent Company: SuamiSihat Holding Sdn Bhd
Website: https://suamisihat.com.my
Privacy Email: [email protected]
General Enquiry: [email protected]
Address: 8-3A, UOA Business Park, 51A, Jalan Pengaturcara, Seksyen U1, 40150 Shah Alam, Selangor, Malaysia
Phone / WhatsApp: +601156672841

For privacy-related matters, please include the subject line:

“Personal Data / Privacy Request”

We will review and respond to your request within a reasonable timeframe, subject to verification and applicable law.

26. Consent and Acknowledgement

By using our website, submitting your personal data, purchasing our products, booking our services, joining our platforms, attending our programs, communicating with our team, or otherwise engaging with SuamiSihat, you acknowledge that you have read and understood this Privacy Policy.

Where required by law, we will seek your consent before processing your personal data, especially sensitive personal data such as health-related information.

You may withdraw your consent at any time by contacting us, subject to legal, medical, contractual, operational, and regulatory limitations.

End of Privacy Policy